Last updated: August 1, 2025

Introduction

Polako Payment ("we", "us", "our") respects your privacy and is committed to protecting personal data collected in connection with payment processing services. This policy explains how we collect, use, and safeguard personal data on behalf of our partner companies and their customers.

1. Data We Collect

From Customers
We collect the following personal data from end customers during payment sessions:

• Full name
• Email address
• Phone number
• Billing address

From Partner Companies
We collect legal and compliance information about our partner companies, including:

• Company legal information
• Representative's name and contact details

Cookies and Tracking
We do not use cookies or other tracking technologies on our payment pages or portals.

2.How We Use Personal Data

We use personal data solely for the following purposes:

• Processing payment transactions securely and efficiently
• Preventing and detecting fraud and unauthorized use
• Performing analytics to improve our services

We do not use personal data for marketing or profiling.

3. Sharing and Disclosure of Personal Data

We share personal data only with trusted third parties necessary for payment processing and compliance, including:

• Banks and payment processors
• Fraud detection services
• Regulatory authorities as required by law

4. Data Security

We implement industry-standard security measures to protect personal data, including:

• Encryption of data in transit and at rest
• Access controls restricting data to authorized personnel only
• Regular security audits and assessments
• All data is stored in the EU

5. Data Retention

We retain personal data indefinitely for the purposes of payment processing, compliance, and record-keeping.

6. Data Subject Rights

Due to legal and regulatory obligations related to payment processing, once a payment is settled, corrections or deletions of personal data are not permitted.
For any privacy inquiries or concerns, please contact us using the email at the bottom of this page.

7. Legal Compliance

Our operations are subject to the laws of Serbia. Currently, we are not formally subject to GDPR or CCPA but follow best practices to protect personal data.

8. Additional Information

We do not collect or process sensitive personal data.
We do not knowingly process data of minors.

Contact Us

For any questions regarding this Privacy Policy or data privacy matters, please contact us using the email at the bottom of this page.